FAQ

Frequently Asked Questions (FAQ)

  1. What types of flowers and plants are available?

    • We offer a wide selection of fresh flowers, green and flowering plants, as well as dried and artificial flower arrangements.

  2. How can I place an order online?

    • Our ordering system is simple and intuitive. Simply select the desired product, add it to your cart and follow the instructions to complete your purchase.

  3. Can I customize my bouquet?

    • Yes! We offer the possibility to customize the bouquets according to your preferences. You can choose the flowers, colors and style that you like the most.

  4. Do you offer home delivery?

    • Yes, we guarantee home delivery.

  5. Are there options for special events?

    • Absolutely! We create arrangements for weddings, events, parties and other special occasions. Contact us to discuss your specific needs.

  6. What payment methods do you accept?

    • We accept several payment methods, including credit cards, PayPal and bank transfers.

  7. Can I cancel or change my order?

    • Yes, you can cancel or change your order up to a certain time before delivery. Please contact us as soon as possible.

  8. Do you offer product warranties?

    • Yes, we are committed to the freshness of our flowers and customer satisfaction. If you are not satisfied, please contact us within 24 hours of delivery.

  9. How can I contact you for further questions?

    • You can contact us via the contact form on our website, by phone or by email. We are here to help!

  10. Are there any special offers or promotions available?

    • We invite you to check our promotions section for any discounts or special offers.

We hope this information is helpful! Thank you for choosing Send Flowers If you have any further questions, please do not hesitate to contact us.

Terms of sale

 Revision 2 May 2025

 Your security and privacy are important to us
Send Flowers by Gloriosa Company LLC. (“Send Flowers by Gloriosa Company LLC,” “we,” or “us”) is committed to protecting the privacy of our customers. We believe it is important that you fully understand the terms and conditions under which we use the information we collect from you through your use of our website located at , or linked to , Send Flowers . Please read this Privacy Policy ( "Policy") carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy.
Information Collection and Use
 In general, you can visit our site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our site collects two types of information about its visitors: personally identifiable information and non-personally identifiable information.

 1 . Non-personally identifiable information
When you visit our site, we may collect some basic non-personally identifiable information about you. This information may include information about your operating system, browser, and Internet Protocol (IP) address. Non-personal information is collected in order to provide a satisfactory service. We may use the information to diagnose problems with our server and to administer our site. Additionally, non-personal information is compiled by us and analyzed on an aggregate basis.
2 . Personally identifiable information
When you place or attempt to place an order, enter a contest or promotion, interact with our customer service team via phone or email, or agree to interact with third-party sites, applications or services, such as Facebook or Twitter, we may collect or request that you send us personally identifiable information. This information tells us, among other things, the specifics of who you are and can be used to identify, contact, or locate you. Personally identifiable information may consist of: your name, address, telephone number, email address, date of birth, billing information (credit card number, expiration date, and billing address), type of occasion (Valentine's Day, etc.), products purchased, relevant promotion code and information (for example, reward program account information) and the gift recipient's name and message, address, telephone number, email address and other information you may provide to us or allow us to collect ("personal information"). We use personal information for internal purposes, such as confirming and following up on your order, subscription or registration, analyzing trends and statistics, and informing you of our new products, services and offers. Personally identifiable information is compiled by us and analyzed on both a personal and aggregate basis.
To better serve you, we may combine personal information you provide to us online or through our catalogs. We may also combine this information with publicly available information about you that we may receive from third parties. We use this combined information to improve and personalize your shopping experience with us, to communicate with you about our products, and for other promotional purposes.
We may contract with third party companies or individuals to provide certain services, including credit card processing, distribution, data management, promotional services, etc. ("Service Providers"). We provide our service providers with the information they need to best perform these services. We also ask our service providers to verify that their privacy practices are consistent with ours.
3 . Place an Order
 When you place an order, we need to provide you with personal information. We use this information to give you a personalized experience and to process orders you place with us.
For your shopping convenience, the personal information you provide to us online to set up your personal account is automatically saved and stored by us. This includes information such as your billing address, email address, phone number(s), credit card number (which is stored in encrypted form), and reward program information. Additionally, from time to time we may disclose certain personal information (names, postal addresses, and non-sensitive transactional information such as purchase history, amounts paid, and products ordered) to direct marketing companies for commercial or rental purposes. Your personal account is protected from third-party passwords. You can access your personal account by requesting the password from us (go to account management) and then logging in with the password. You can then change your password, edit your personal information, or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to your order form each time you place an order so you do not need to re-enter this information when you log in on subsequent visits.
The recipient's telephone number, which you provide to us when placing an order, is used for delivery purposes. On some occasions, the recipient may be asked to schedule the delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their gift.

 4 . Interactive tools
Within your personal account, you have the option to opt for our additional services, including a personal date reminder service and a free online address book. We use your contact information so that you can take full advantage of these interactive tools. You can view, change, or opt-out of these additional services at any time.

 5 . Mergers and Acquisitions
In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets of Invia Fiori della GLORIOSA COMPANY LLC or the company by direct or indirect means (i), one of the assets that would be transferred generally by the purchase or new entity is the information we collect from our customers and store in our customer database. However, the use of this information by any acquiring or acquiring company would be governed by the terms of this Policy, as amended from time to time, including any amendments after such transaction. You, of course, will continue to have the right to opt-out of having your information shared with third parties.
6 . Cooperation with law enforcement
 We will disclose personally identifiable information, upon subpoena or written request, to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement any activity that we in good faith believe to be unlawful.

 consent
By making a purchase from our site or opening an account with Invia Fiori della GLORIOSA COMPANY LLC, you consent to the use of your personally identifiable information by Invia Fiori dalla GLORIOSA SOCIETA LLC in the manner described in this Policy. We, however, have the ability to change, modify or add to the terms and conditions of the policy at any time. We will notify you of any material changes by posting the new policy on our site 30 days before implementing the change. Any customer who does not accept the new policy has the option to opt-out. The policy will be effective on the date of insertion. The new policy will apply to all current and former users of our site and will replace any previous policies that are inconsistent.
Because our site accepts international orders, if you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using our site or providing us with your information, you agree to this transfer. Additionally, if you provide information about other individuals (such as gift recipients), you agree that you have obtained consent from each such individual to the submission and processing of such information under the terms of this Policy, including, without limitation, the transfer of such information to third parties. data to the United States. While we will only collect and use your information as set out in this Policy, generally applicable data protection laws in the United States may not be as stringent as those in other jurisdictions/states of some of our users.
Conclusion of the contract.
The contract between Invia Fiori and the customer must be considered concluded only at the moment of acceptance, even if partial, of the "Order" by the Invia Fiori party. The customer's acceptance is considered tacit unless otherwise communicated to the customer. The customer, at the time of completing your order, declares that he is aware of all the information provided to him during the purchasing procedures and accepts the general and payment conditions listed below.
The Customer is excluded from any right to any compensation or indemnity, as well as any extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.



 Managing your Order
Your order will be fulfilled directly by us or sent through the interflora helpdesk or similar organisations, to the nearest florist who will carry out the delivery outside the area served by us directly, as indicated in the list of locations served, which must be used for select delivery route. If you have any questions or information regarding your order, our customer service is at your disposal.
Flower delivery can only be made during the normal opening hours of shops and florists generally associated with the service.

 Flowers are a seasonal product. For this reason, the entire range is not always available and therefore it cannot be guaranteed that all flower varieties are always available at all florists, especially in the case of short-notice orders.
It is therefore possible that a deck actually performed is slightly different from the one illustrated. We guarantee that each bouquet is individually made from fresh flowers by a qualified florist and, where possible, matches the shape and colour of the photo.
Please note that if you order fresh flowers there may be a small difference in color and size compared to the ordered one delivered from the catalog, as well as the availability of the type of flowers due to obvious market problems.
 In such cases, however, it has always guaranteed the delivery of a floral arrangement having at least equal value.
 We hope to be able to meet your expectations as best as possible.
 We remain at your disposal for any other need.
By clicking on complete the order, within a few minutes they will receive a confirmation via email containing the order number and detailed information on the product, price, delivery date and the sender and recipient's addresses.

 This message is the only automatic response from our server that is sent when the management of the Order passes through the procedure of the Bank authorised to manage credit card collection.
Only when the payment is made and the Bank will issue the virtual ticket of the payment.
 otherwise the order will not be accepted.
In the case of payment by bank transfer, postal order or telegraphic order, the order will be accepted upon receipt of the payment confirmation fax. (Please note that in the absence of such documentation, the order will be accepted and executed upon receipt of the same money order or confirmation of the transfer made, usually it takes about 5 days, because the time credited varies from bank to bank. (a Bank) .
As a rule, orders are not executed until there is '' and funding has been received,
 This does not, of course, apply to customers of members who have received the opportunity to purchase on credit from us.

 If you do not receive an order confirmation, please contact customer service.


Product Replacement Policy

Substitutions may be necessary to ensure your order or gift is delivered in a timely manner and subject to availability. We always notify the customer of the substitution and contact him where possible, awaiting his confirmation of the substitution, however where delivery is for the same day and it is not possible to contact the customer in advance, the substitution gift will be prepared with the principle of tacit consent. The utmost care and attention is given to your order to ensure that it is as similar as possible to the product requested.


 Warranty
It is of fundamental importance for our florists that the customer is satisfied with their performance. Please be assured that all your orders are handled with skill and quality and that your flowers and arrangements will be delivered fresh.
 We guarantee scrupulous management of each order:

Our guarantee includes:
 • delivery of the ordered goods by the florist
• the absolute quality and freshness of the products
 • delivery on the requested day


If, despite the recipient, you have any reason for complaint, you can contact us.
With this guarantee we commit to fulfill every order with dedication, care and the highest quality. If, despite this, you are not satisfied with the delivery or the quality of the product, please send a note within a maximum of five days of delivery via the Internet by e-mail: customers@fioristalbfiori.it or by fax to +39 02 93664474.


 In any case, the data requested for the execution of an order will be treated confidentially and will not be communicated to third parties. 

Privacy Policy

 If you have any questions or comments simply contact customer service. Thank you for your trust in us.
Flower prices are subject to seasonal and regional fluctuations. For floral tributes carried out by the Interflora correspondent, the prices of the florist who transports them are therefore binding and more precisely the prices on the day of delivery.

 The prices in the catalogue must be added to the cost of the delivery service which varies according to the location and is highlighted below the price of the free gift.
Should the final giver refuse to receive the gift for reasons not attributable to the florist performer, the latter will have the right to be paid the full value of the gift and flowers.

 Recipient
Please verify that the address and telephone number provided are correct and complete. We cannot accept any responsibility for delays or failure to deliver as a result of inaccurate or incomplete . To enable the florist to fulfill your order on time and without problems, you should provide the following additional information:
• In case of deliveries to hospitals, indicate the name and office of the staff and, if possible, the room number.
 • In case of deliveries to hotels, the room number and the name under which the recipient is registered (group, spouses, etc.) should be indicated.

 Delivery date and time
In principle, the flower delivery is made on that day. The timetable is an indication that both we and the florist will try to adhere to, but this is not binding for correct completion.

 Exceptions:
 • Sundays and public holidays: Deliveries are not normally made on Sundays and public holidays. Any requests to this effect must receive written confirmation from the executor.
• February 14 - Valentine's Day: given the huge volume of requests for the day that sees the most floral tributes of the year, orders for Valentine's Day can be delivered exceptionally, as early as February 12/13, especially to non-private addresses especially for orders with delivery abroad, in Italy orders received before February 14th and the delivery date February 14th will normally be delivered on the day indicated in those we received on February 14th and with the same delivery date will be delivered, where possible, on the day wishes or otherwise the next working day.
• Mother's Day orders are generally delivered on Saturday for Foreign Affairs states. It is possible that orders received in the short term are delivered only on the Monday after Mother's Day. For orders from Italy received at least 1 (one) day the first will be delivered on the day indicated in the order. For orders received on the same day the first will be delivered on the day indicated in the order. next working day.
• Orders for Christmas and New Year are delivered on the day indicated with the exception of December 25th, which will be delivered 1-2 days before the requested date. It cannot be accepted as an exhaustive delivery on December 24th and 25th.
 Delivery at a specified time is only guaranteed if agreed with customer service at customers@fioristalbfiori.it , or by telephone at 029.846.519.
The delivery date (morning / afternoon / ) must be communicated at the same time and in any case at least 48 hours in advance.
 In the absence of the recipient, the florist will leave a Catolina missed delivery, trying to reach the recipient later, by telephone. If the florist is unable to trace the recipient, the inability to communicate the delivery and we will inform you.
Delivery time is guaranteed for funerals only. In such cases, the customer is invited to indicate on the order form the right time to start the delivery or say the exact time of the function using the field notes.
 In general, except in exceptional and unforeseeable cases, deliveries requested one day in advance are guaranteed.
Deliveries to places with difficult and limited access (for example, military sites, ports and airports ...) are not guaranteed.
 For orders or information, do not hesitate to contact us.


 Amount and payment method
 All prices include VAT.
 Payment is normally made by direct debit from your credit card, bank transfer, or postal order using the methods described above.
Other types of payment must be agreed in advance with the florist at +39 02 9846519.

 Validity
 The offer is valid if delivery is expected within 15 days from .
 If more time is needed, the florist will decide on the validity of the order and notify at least 5 days before the expected date of delivery.
 This is because the product cannot be found or suffer exceptional cost increases due to seasonality.
Cancellations/Cancellation/Revocation
 The consumer may not ''exercise the right of withdrawal referred to in paragraphs 1 and 2 as a matter of:
 a) the provision of services the performance of which has begun, ''with the consumer's agreement, before the expiry of the ten days referred to in paragraph 1;
 b) the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
Cancellation / right to revoke the order
 However, flowers ordered for home delivery can be cancelled up to two working days before the desired delivery date by indicating the delivery date in your order and the recipient's name or order number.

Please note that 10 euros will still be retained for management and expense reimbursement costs.
A cancellation after this deadline can only be accepted in exceptional circumstances and a refund of the order value is not guaranteed.
 Any cancellation request must be sent via email order@fioristalbfiori.it and at the same telephone number +39 02 9846519 GMT (+1) - during normal business hours.

 Monday to Sunday from 09.00 to 19.30 GMT ( +1:00 )
 Closed Sunday Afternoon
Privacy and protection of personal data:
 In the execution of this contract, Florist LB Fiori undertakes to guarantee the confidentiality of the personal data entered, which are used for the sole purpose of carrying out an order, in full compliance.
 Under no circumstances will personal information relating to our customers be disclosed to third parties.
Your order of products and services from our site uses an order form. The information is necessary for us and the contractual partner to confirm the order to the customer and to deliver the goods.
 Personal data is also used, if necessary, to contact the final recipient customer.
 I am not used to sending emails and information about our company.
The personal data relating to the transaction will be stored on our server but only until the corresponding amount is reached and then deleted in accordance with the law, unless you register as a member of the Club Club LB Fiori.
 Credit card numbers are not managed by us but by the server of the company that allowed the banking transaction, which is the only one to have confidential contact with the company issuing the credit card.
Yes, the transaction amount will be credited to our account without providing such data.

 Cancelling registration
 Our site allows users who have subscribed to our mailing list, which are members of the Club Club LB Fiori, to remove their name from the list of information items from our side.

 Changes / Updates
To change your personal data, connect and access the change after completing the recognition phase.

 Contacts and complaints
 If you have any questions relating to the above, the use or operation of this website, please contact us at the following address:

 customers@fioristalbfiori.it

 Sender
The customer is not entitled to any compensation or indemnity, nor to any contractual or extra-contractual liability for direct or indirect damages to persons and/or things caused by goods purchased from Invia Fiori della Gloriosa Company LLC.
 Law .

 Safety
We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as an added protection against decoding that information by any of us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and the use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your confidential information, we cannot ensure or warrant the security of any information you transmit to or from our site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.
The password(s) will be your personal, secret access code(s) to access your personal account(s) on our site(s). When you access your account information, it is kept on a secure server and a password is required to access any account areas. You can change your password as many times as you like. It is recommended that you keep your password in a safe place and that you always sign out of your account and close your browser window once you have finished your visit. These precautions will help prevent someone else from accessing your account, especially if you share your computer with other people or use a computer in a public place such as an Internet café or library.